30-day return window
You have 30 days from the day your order is delivered to start a return.
Returns & Refunds
Returns & Refunds
We offer a 30-day return window from the date your order is delivered. Here's everything you need to know — clean and simple.
How returns work
Four quick things to know before you start a return.
Item condition
The item must be unused and in its original packaging to qualify for a return.
Return shipping
Customers are responsible for return shipping costs on standard returns.
Refund processing
Once we receive and inspect your item, we'll process your refund. Please allow a few business days for it to complete.
Damaged or defective items
If your item arrives damaged or defective, please contact us within 30 days of delivery. In these cases, we'll offer:
- A free replacement
- A full refund
Spravo says
Something not right? Let's clean it up — we'll always make it right.
A quick note on photo evidence
We may request a photo of any damaged or defective item so we can process your claim quickly — it just helps us help you faster.